Payment /Billing FAQ
28 December Update: In order to provide a safe environment for both our customers and our business, we are currently accepting PayPal orders only.
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Due to an increased number of fraudulent credit card orders, we have temporarily suspended credit card payments.
Please use PayPal while we are working on this issue. We apologize for any inconvenience that might cause.
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If you have placed an order with your credit card between August 31 - September 7 2023 and it has been cancelled and refunded without notice, please send us an inquiry at cutelalaco@outlook.com
If you have received an email from cutelalaco@outlook.com requesting proof of credit card ownership after placing an order, please cooperate and follow our instructions. We might request a credit card or bank statement that has your billing name and address on it.
Before sending any document over, please double check that the email you received is from cutelalaco@outlook.com (the only email address we'll be using for communication), and blur any sensitive information such as transactions and balance.
If you fail or refuse to provide the documents we request, we reserve the right to cancel your order.
We thank you for your understanding on this matter.
Cutelalaco Service Team
Billing FAQ
Q: What is Billing Details?
A: The billing details refer to the address where your order will be billed. This should match the address you registered with PayPal (if you are using PayPal).
Payment FAQ
Q: What payment options do you offer?
A: We offer the following payment options:
Credit Card/Debit Card via PayPal: We accept credit and debit card payments through PayPal. When you make a payment, you will be redirected to the PayPal Payment Page, which is SSL (Secure Socket Layer) encrypted.
To verify the security of your connection, check the URL address bar of your browser when you start making a payment. If you see an unbroken key or a closed lock (depending on your browser), SSL is active. The site address will change from "http" to "https" when accessing a secure server.
We are a PayPal Verified Member, ensuring that every transaction you make at www.cutelalaco.com is 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our store.
You can checkout as a guest via PayPal (no PayPal account required) or as a guest on our website (no registration with us required).
*Join us as a member to enjoy special privileges!
Q: Is it secure to shop at your store?
A: Yes, our website is secured and certified by Thawte. You will see "https" in the URL when you log in. Our system does not capture your credit/debit card details. When you make a payment, you are redirected to the PayPal website instead of entering details on our site.
Q: Do I need a PayPal account to make a payment?
A: No, you can check out as a guest on PayPal and pay with your credit/debit card (Visa, MasterCard, American Express, and Discover) without having a PayPal account.
Q: What charge will appear on my credit card billing statement?
A: All PayPal transactions originating from us will appear on your billing statement as "PAYPAL *cutelalaco."
Q: Do you accept concealed cash or money orders?
A: No, for security reasons, we do not accept concealed cash or money orders.
Q: What currency do you accept?
A: Our default currency is US dollars (USD).